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Key Benefit: Staff can easily differentiate and manage Incident and Service Requests effectively. Key Benefit: Knowledge articles, templates and broadcasts may be automatically suggested based on record description and category. Key Benefit: The end user or staff can edit Service Requests that have not been submitted for approval and which do not have linked tasks or change requests. Key Benefit: The Analyze Impact feature displays all the CIs impacted by change to the CI selected source. Incidents and Service Requests are listed separately, so creating a Service Request from the console is easy, more flexible and with no annoying pop-ups. This makes it simple to apply relevant templates, broadcasts, or knowledge articles without extra clicks, manual searching or opening separate screens. This is ideal for scenarios where the Service Desk may need to review/modify the request parameters prior to approval or workflow. Track child tickets or task status through self-service for specific Service Requests. Key Benefits: The new CI Explorer is based on HTML and Java Script, eliminating the dependency on MS Silverlight and improving performance. The Remedy Service Innovation license gives you the power to create brand new custom applications, build and deploy new processes and administer the Remedy platform.Remedy Service Innovation is available standalone or as part of the Remedy Service Management Suite.

Whether you’re looking to configure an interface, create a new process, or build an entire application, Remedy 9 gives you all the tools you need to be successful.Assuming api version 7.0, both arapi70and arutil70need to be on the classpath. Could be 75, 63, or 60, doubt you're dealing with anything older than that. You need 2000 points (I think) to edit someone elses... I would be using this in a Novell Identity Manager driver instance, and we need those specific JAR's to get the driver working in the first place. Both can be found in the ARSystem server base directory. "BMC has made several enhancements that stand to improve the look and feel of Remedy, but under all the advanced UI design is an optimized platform that enables the workforce to increase productivity and helps IT manage increasingly complex systems," said Robert Young, research manager at IDC."BMC has focused on blending ITSM principles with a modern digital service design to help businesses and organizations achieve new heights of success in the digital age." "This is the most important release of Remedy in BMC's history.Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.